Products HL7 Services Support Lab Resources

FAQs

What is HL7?
Health Level Seven is one of several American National Standards Institute (ANSI) -accredited Standards Developing Organizations (SDOs) operating in the healthcare arena. HL7 V2.x supports clinical practice and the management, delivery, and evaluation of health services, and is the most commonly used in the world.
Which LIS modules should I buy?
Send us an email with your contact info and one of our Lab Consultants will contact you for a no-charge analysis of your needs
Orders & Results vs Results-only HL7 Interface?
A Results-only HL7 interface only sends results from the Apex ALM to the EHR. With an Orders & Results HL7 interface the Apex ALM accepts lab requests from EHR and then sends results back to the EHR. It is always preferable to a have an Orders & Results HL7 interface if supported by your EHR.
Hidden costs?
Most EHR vendors charge a fee to add support for processing HL7 messages. Payment of this fee is the customer's responsibility. This fee compensates the EHR vendor for labor expended to setup test compendium and execute their end of validation test plan to confirm the Apex interface conforms to their interface specifications.
How long does it take to be up and running?
Apex normally ships within four weeks of receipt of order. Note that the EHR vendor needs to schedule certification of the interface and this can take longer that four weeks to schedule.
How is support provided?
The Apex Application includes one year of support in the base price. Apex support is available from 9 AM to 5 PM Central Time Monday thru Friday (except holidays). Extended support is available. Apex provides support by remote management of the Apex workstation.

Computer maintenance is provided by Dell computer via online diagnoses and next day replacement of defective parts.
Are there recurring annual fees?
After the first year Apex support is available from 9 AM to 5 PM Central Time Monday thru Friday (except holidays) for 20% of original system purchase price per year. Extended support is available from 8 AM to 7 PM everyday for 30% of system purchase price per year.